
E-ZPass New York:
Please advise that your website offers different information regarding the activation of the Staten Island Resident discount (SIR). I feel like I’ve time-warped back to the last time I went through this with you in 2008. The last time I had E-ZPass, I fought for 6 months sending you every document you could possibly ask for, multiple times, via fax and snail mail and my discount was never applied. Somehow it’s already starting again now on a 3 day old account.
At first I was told just to send in a copy of my driver’s license OR my car registration. Then I was told you needed a copy of my driver’s license AND my car registration. Now I’m being told that you need a copies of my driver’s license, car registration and a utility bill. But even that doesn’t seem to be enough. I feel like I’m playing Super Mario Bros and there’s a key hidden somewhere but none of the cheatbooks tell me where I have to go to find it. And when I call your offices, no one to wants to give me information, instead they tell me to do everything online. I wish I had a job where I could get paid to tell people to leave me alone and go on a website.












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